How Our Accident-Management Service Works
Navigating a non-fault accident can feel overwhelming; we make it effortless. From the first phone call to the final settlement, your dedicated handler coordinates every detail so you can focus on getting back to normal
Report & Register
What Happens
Safety first
Check everyone’s okay and call emergency services if needed
Collect evidence
Photos, location, third-party details, witnesses.
Confirm fault
Make sure it’s a non-fault incident.
Call APS UK
One call opens your claim. We log the facts and assign your personal handler.
Roadside Rescue
What Happens
Instant dispatch
Our recovery partner heads to you right away
Secure & clear
We load your vehicle safely, clear debris and safeguard the scene
Safe storage
Your car goes to a secure facility until repair or valuation
Take you to a safe space
Our drivers can take you to the nearest safe space if your stuck on the road
Like-for-Like Replacement Vehicle
What Happens
Spec-matched hire car
Same size, style and features as yours (or better)
Delivered to your door
Often within three hours of your call
Yours to use
Keep it for the whole claim period—no mileage limits, no cost to you
Easy return
We collect it once your claim is closed
Repair or Settlement
What Happens
400+ approved body shops
Nationwide coverage for fast, local repairs
Factory-grade parts & paint
Manufacture standards protect warranty and value
Total loss?
We negotiate a fair, pre-accident market value payout
Clear updates
Your handler tracks progress and keeps you informed
Claim Closure
What Happens
Full cost recovery: All repair, hire and admin charges are claimed from the at-fault insurer.
Liability secured: We defend your non-fault status at every step.
Back on the road: Paperwork finished, zero out-of-pocket expense, NCB untouched.